Player guide

Track funds & get help

Find a transaction and give Support the right details.

Written guide available Video not added yet

Step by step

Open Fund History from Home or Activities and find the relevant deposit, withdrawal, load, or redeem entry.
Check its status, amount, time, and reference. Keep a note of any error message.
If it is unclear or something went wrong, open Support and explain the issue with the reference and time.
Wait for confirmation before repeating a payment or transfer. Never share passwords, one-time codes, or full payment credentials.

Guides explain the process, but the live screen has the current fees, limits, availability, and requirements. Only use funds you can afford to lose.

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Player guide

Find a transaction and give Support the right details.

Written guide available Video not added yet

Open Fund History from Home or Activities and find the relevant deposit, withdrawal, load, or redeem entry.
Check its status, amount, time, and reference. Keep a note of any error message.
If it is unclear or something went wrong, open Support and explain the issue with the reference and time.
Wait for confirmation before repeating a payment or transfer. Never share passwords, one-time codes, or full payment credentials.

Guides explain the process, but the live screen has the current fees, limits, availability, and requirements. Only use funds you can afford to lose.